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News


customerthink.com > stravito-launches-ai-personstravito-launches-ai-persona-builder-teams-can-now-build-their-own-ai-personas-in-minutesa-builder-teams-can-now-build-their-own-ai-personas-in-minutes

Stravito Launches AI PersonStravito Launches AI Persona Builder: Teams Can Now Build Their Own AI Personas in Minutesa Builder: Teams Can Now Build Their Own AI Personas in Minutes

1+ day, 12+ hour ago   (174+ words) How AI Persona Builder Works Users build them through a short guided flow: define who the persona represents and attach the research, generate the profile with the agents, then review and refine it before publishing. Once live, the persona can…...


customerthink.com > three-shelves-one-shopper

Three Shelves, One Shopper

4+ day, 10+ hour ago   (904+ words) My youngest daughter has a talent for destruction. Specifically, umbrellas. After her third one snapped in under a minute, I gave up on the search bar entirely and described the problem to my AI agent: a six-year-old who treats umbrellas…...


customerthink.com > certinia-unveils-the-system-of-action-for-services-and-the-largest-expansion-of-veda-ai-to-date

Certinia Unveils the System of Action for Services, and the Largest Expansion of Veda AI to Date

4+ day, 19+ hour ago   (401+ words) Certinia today unveiled the System of Action for services businesses, which understands context, applies judgment, and then acts on trusted data and reasoning, so that every decision drives toward real business outcomes. “Organizations that connect management efficiency gains to delivery…...


customerthink.com > actionable-raises-10m-to-predict-customer-by-customer-who-will-leave-complain-or-buy-again-and-why

Actionable raises $10m to predict, customer by customer, who will leave, complain or buy again, and why

4+ day, 19+ hour ago   (611+ words) Satisfaction surveys only see the 3 to 5% of customers who answer. Predictive marketing tools only read transactions and CRM data. Actionable’s approach is to work on 100% of the base and on the entire purchase journey, operational data included: every customer gets…...


customerthink.com > mobile-app-development-company-dallas-expands-its-footprint-to-help-texas-founders-scale

Mobile App Development Company Dallas Expands Its Footprint to Help Texas Founders Scale

4+ day, 19+ hour ago   (384+ words) The company steps into that gap. Being a reputed mobile app development company Dallas businesses increasingly turn to, it provides full life cycle mobile application development ranging from discovery phase and UX strategy to design, development, testing, and support. What…...


customerthink.com > interoperability-is-a-business-risk-for-medtech-and-a-healthcare-risk-for-patients

Interoperability is a Business Risk for Medtech and a Healthcare Risk for Patients

6+ day, 18+ hour ago   (839+ words) Within the patient journey, interoperability, the connectedness of data and information systems across the continuum of care, breaks when human processes that interface with the technology are not designed to support patient experience. On a mission level, this is great…...


customerthink.com > surveymonkey-unveils-sweeping-platform-upgrades-to-make-it-easier-to-put-real-human-insight-at-the-center-of-every-business-decision

SurveyMonkey unveils sweeping platform upgrades to make it easier to put real human insight at the center of every business decision

1+ week, 11+ hour ago   (336+ words) Pragmatic AI capabilities, new integrations with Gemini, Workday, and BambooHR, and a redesigned experience helps scaling organizations turn continuous human feedback into faster, more confident decisions SAN MATEO, Calif., September 1, 2026 – Today, SurveyMonkey introduces Today’s SurveyMonkey, a reimagined platform built to…...


customerthink.com > alchemer-launches-iris-an-ai-native-customer-experience-platform-built-for-action

Alchemer Launches Iris, an AI-Native Customer Experience Platform Built for Action

1+ week, 11+ hour ago   (240+ words) Unified feedback platform delivers a seamless experience across channels, bringing answers, guiding actions and moving work between systems Purpose-Built AI from Signal to Action Alchemer Iris embeds AI across the feedback lifecycle, helping organizations collect, understand and act on customer…...


customerthink.com > when-every-vendor-sounds-excellent-polish-stops-being-evidence

When Every Vendor Sounds Excellent, Polish Stops Being Evidence

2+ week, 12+ hour ago   (592+ words) Picture the last shortlist you reviewed. Five vendors, five submissions. In previous years two would have been visibly weaker: vague on the hard questions, thin on specifics, awkwardly written. This time all five are clear, well-structured, responsive to every requirement,…...


customerthink.com > how-b2b-marketers-can-help-buyers-and-ai-understand-their-content

How B2B Marketers Can Help Buyers -- and AI -- Understand Their Content

2+ week, 2+ day ago   (883+ words) B2B buyers increasingly rely on AI to interpret marketing content. Marketers who understand their buyers can structure content with the context, clarity, and relevance needed to influence both human decisions and AI-generated recommendations. AI may help us create scale for content,…...